Paytm Customer Care Toll Free Number Email ID Contact Details

Are you having any issue with paytm services? Check here are all the paytm customer care contact numbers and email ids which you can use for getting support from them.

Paytm Customer Care

Paytm is an Indian e-commerce company, and is an online service portal. They provide many services which are pretty useful. For instance, one can recharge their mobiles, DTH, etc. from paytm. They also provide a semi-closed digital wallet called Paytm Cash Wallet. Paytm is adding more and more services to their domain very quickly. Now you can pay at Indian Oil petrol pumps using Paytm wallet.

Recommended Read: How to Use PayTM Wallet for Money Transferring.

With all these services that paytm provide, there are some issues that you may face which will ultimately lead you to contact their customer support.

Now just two days ago i needed to communicate with them, but there was no online source available for getting all the possible methods available for contacting the paytm customer care. I thought like that i should create one here. Check below are all the possible ways how you can contact the paytm customer support team. Here I have provided nearly each and every possible method for contacting them including – Toll-Free number, email, etc.

Also Read: How to Use PayTM to Recharge Mobile/DTH/Datacard Online.

Paytm Customer Care Toll-Free Number (24*7 Helpline)

Customer CarePaytm has a dedicated customer support helpline that mainly tends to Recharge, Shopping, etc. but you can try this number for nearly any help that you need recharge any paytm service. You can give a call at 0120-3062244 for support. You should call from your registered mobile number (the one you used at the time of paytm signup) for faster assistance.

Also Read: Download PayTM App for PC Laptop Windows 7/8/8.1 Computer.

Paytm Customer Support Email IDs

Previously paytm didn’t have any customer support number for an extended period. They recently add this, but one can quickly contact the paytm people using the following email id.

  • Paytm email id for Sales Questions – [email protected]
  • Paytm email id for Technical Support – [email protected]
  • Paytm email id for Jobs related Query – [email protected]
  • Paytm Customer Care Official Email ID – [email protected]

Also Read: How to Create a PayTM Account & PayTM Wallet [Guide].

How to Contact Paytm Customer Care using (Submit a Support Ticket on Paytm)

Recently I checked the official paytm website customer care section, and i noticed that they have updated their support page. Now they allow users to choose a topic (My Account Shopping, Deals, etc.) and submit a ticket for getting quick help.

Most of the internet companies already have this kind of feature, and now paytm also included this. So if you face any issue with something that you ordered from paytm, now you can choose that individual product (from your order history) and ask any question or get any issue you were having fixed regarding that product.

Contact Paytm Customer Care Submit Support Ticket on Paytm

Also Read: How to Delete Your PayTM Account.

You can go to and choose the topic which you want to get info about (support on that), or you can directly go to this page and choose your order to get anything fixed or ask any question regarding your order from paytm.

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  1. Respected sir,
    My friend bharat singh rajpoot (7891453737) accidently sent me amount of rupees 4400/- on 31st December’2016 10:24:58 am transaction id 5122568281 on my number 8952876824. I told him that am not having any account with that number, presently am using paytm account [email protected] with my another number 7877002233, later on advise of my friends I changed the number to receive the payment of rupees 4400 in my current account. I changed my number (7877002233 to 8952876824) successfully but I haven’t received any amount. I have also attached some images regarding to the matter.

    At last I request paytm to give information about that amount and if it is possible then return it to my friend bhrat sing kalyanwat.

  2. kuppusamy Govindasamy
    Attachment 26 december 2016 at 9.00am
    To: [email protected], [email protected]
    kuppusamy Govindasamy

    dt, 26.1.2016

    my mobile no,09486878725,PAY TM COMPLAIN
    From: kuppusamy Govindasamy
    Date: 26 january 2016
    Iam kuppusamy,cellno, 9486878725,pay tm ,
    my pay tm 16.11,2016 outstanding amount Rs 2000/ till date, paytm 4 nos.
    23.11.2016 my orders & your deduction amount Rs,534/
    my account balance amount Rs1466/ my first attempt on line shopping
    through my balance 1466/ was deducted unnecessarily.!
    please take action immediately, NO RESPONSE TILL DATE SIR,
    i want my money to be transferred in paytm in my account evidence attachment see the mail
    my request first mail.dt,2/12/2016 next mail, 9/12/2016. third mail,
    10.12.2016,. fourth mail 13.12.2016. fifth mail,dt ,15.12.2016& sixth mail dt,,26.1.2016

    dosen,t resolved the problem
    thanks regards,

  3. Paytm number:2451209630
    I transferred 3000 rs to my bank account it has completed 37 days still now i did not got my money in my account.this impact shows a bad review on paytm.solve my issue soon my contact number 9361442001,8760349536

  4. Hi My self purushotham i have an account in paytm which is updated through 9035447314 this number now i lost this number i have money in my paytm how can i access that account suggest me

  5. Hi Team,

    Warm Greetings !!!

    I had INR3000 – 3500 approximately in my paytm wallet. However, it is not showing anymore in  my wallet. It asked me to login to my account, on doing the same I could see my remaining balance.

    Please refer to the below mentioned details to check for the same at your backend.

    Phone no : 9711582218
    Name : Ankita Tiwari
    Balance : 3000-3500 INR (Approx.)
    Email : [email protected]
    Kindly request you to look into this on high priority. And would really appreciate if the same can be communicated to me over the phone.

    Look forward to having this issue resolved ASAP.

    Ankita Tiwari
    Mob no : 9711582218

  6. pls do not use patym as they dont have customer help desk to solve your issues .
    once the money is debited its gone and u will never recieve it

  7. Thru Paytm I purchased 2 bedspreads from one seller.But I received one,I complain it to the Paytm.but from 17/01/2017 to till date they didn’t take any steps for recovery of that contact no.99430 55531

  8. 3000 ru.. debit my bank account but not credit in my paytm account plz check my order no..2544958214 and my mobile number is 9730702190

  9. Dear Sir Mera Paytm Number Block Ho Gya Hai Mai Us Block Account Ko Unblock Krana Chata Hu


    Block Account/Recover Balance in cases

    Recovery Balance Of a
    An Old Paytm Account

    Jai Prakash Yadav

  10. Hi Team,

    Warm Greetings !!!

    I had INR 708 approximately in my paytm wallet. However, it is not showing anymore in my wallet. It asked me to login to my account, on doing the same I could see my remaining balance.

    Please refer to the below mentioned details to check for the same at your backend.

    Phone no : 9650895661
    Name : kundan jaiswal
    Balance : 708 INR (Approx.)
    Email : [email protected]

    Kindly request you to look into this on high priority. And would really appreciate if the same can be communicated to me over the phone.

    Look forward to having this issue resolved ASAP.

    Ankita Tiwari
    Mob no : 9711582218

  11. Sir I am regular customer paytm so I request u to order no. 2599357894 rashi fashion suit 535 sky blue
    Ye Mene 17-jan-2017 ko order kra tha 7:25 pm pe
    Or mujhe ye order 25 Jan. Ko Mila sir ye mujhe ab pasand ni aya to m ese return krna chahta hu or mujhe mera cash back 469 rupees kr dijiye Mene Kai complain ki bt koi response ni Mila or aapko cl V kra bt no. Invalid bta rha h plzzz sir mujhe mera cash back kr do m aapka regular customer hu…. Or sir plzz aap mujhe eska response cl pe de mera mob no. 8962466748 h
    Or sir jaldi meri problem solve kre

  12. My paytm account is blocked whether having 2700 Rs. In my account.
    Please let know the reason why account has gone blocked.
    Please confirm me on my mobile. No. 9711164292.
    Else I have to force to go to Consumer court

  13. Hi Team,

    I cancelled two products with order id 2689604648 & 2689601244 of 164 and 298 rupees. i got confirmation that your item has cancelled and money refunded to your bank account.

    I checked with my bank and came to know that the money hasn’t refunded and i haven’t got the money since it been more than 5 days.

    Please look in to my issue and resolve it ASAP.


  14. Dear sir,. I face problem of cash back after payment of petrol and electricity bill. So pl do need full ASAP. My 9574004918. Thanks

  15. I m not satisfied with complain handling process. I m trying to register my problem but I don’t find the option of complyne like cash back not received. So pl do need full. I’m not received CV on petrol and electricity bill payment not even msg of it

  16. Comment:
    I forgotten my passward after again login my paytm balance is showing rs.0/ mobile no. is 9619390292
    pls refund my money rs.1850.49/-

    before 7 days I was complaint in paytm…
    but no response from paytm msges…
    thats why I put again complain..
    magar sale chutiye paytm vale no response..

  17. Hi

    I would like to draw your attention that I Rahul Yadav wanted to transfer INR 2000 from my mobile no 9958214391 through paytm to one of my friend with his mobile no 9899134884. However by mistake while typing the no i had mistakenly transferred the amount to mobile no 9899134881 on this 4/2/2017 particular date.

    Thereby I contacted the person with the mobile no 9899134881 to inform that I had by mistake transferred him INR 2000 and asked him to reverse the amount to me, he stated that he is not a paytm user and hence has not received the money. This sounded very ironic to me as in case the number is not registered at paytm, how could the transfer gets initiated and amount got deducted from my paytm account. I feel like cheated and really disheartened with such kind of service from a reputed brand for consumer market paytm is.

    Henceforth i would be requiring support from your end to get the amount 2000 reversed back to my account as when the number is not a paytm user. Please look into this and get the technical issue resolved.

    Please revert back to me asap.

    Thanks in anticipation.

    Shivendra yadav

  18. My name is Shekhar verma and my mob nmbr is 9988584802. I returned a parcel worth rs. 2060 (2663051635). But i have received o5nly Rs. 204 in my wallet or balance Rs.1856 not received in my wallet or bank account. Pls refund my balance immediately so i continue my shoping. Thax

  19. Hello,


    This is to inform you Paytm has been deducted my balance directly from my bank account although i didn’t use Paytm during that period of time. So I want complete satisfactory answer from Paytm Help Center why you have debited that amount for 3 times directly from my bank account. I have attached here my account statement as your reference. I request you to answer me as soon as possible. Hope for positive reply.

  20. My order no.2715511633 and RS.100 send mistake by me on this number 9310999666.and on 8/2/2017′ 9:26pm so I respect your that pls back my 100 rupees

  21. hello, this is saubhagyalaxmi singh and i ordered for one fasttrack wallet for men (Fastrack Black Mens Wallet (c0370lbk01) which cost 681 and i ordered in 4th feb 2017 and which was supposed to deliver by 14th feb 2017 but now i got one message that your delivery is successful and and i did not get anything so please to into this issue , otherwise i will take the needful action.

  22. Respected Sir
    Hello !!!
    I regret inform you I have paid my electronic Bill from paytam app but it is not deposite then my balance ( 685 RS)have dedected from my bank account.So I request you plzz pay attention My miserable request I hope on you you will be solve my problem I’m

    My Economic K. number Here
    Bill no.3204460430215

    This is Bill is my Father Name ok
    Mr.Hasam Khan s/o Gafur khan
    Pali Rajasthan

  23. I have two accounts one is using my misses([email protected]) another using by me([email protected]) before merging into single account wallet balance in RS 40
    .i have merged both into single account.After merge there no wallet balance in [email protected] update my wallet.

  24. Dear Sir/ Maám,
    I have booked a Renault Car i.e KWID RXL Ice Cool White on dated 16 September 2016 through Paytm application vide order No. 2050002740. Due to some reason I did received my car (Reason is already informed you through email. On dated 19-09-2016, I received a email with invoice from paytm that your order has delivered to my home address i.e RZ 669/37A, Street No. 18B, Sadh Nagar, Palam Colony, New Delhi 110045, but it is very sad to say that I didn’t received any car till dated, so it is requested to you please refund my booking amount i.e Rs 10000/- otherwise I will registered fraud case against you.

    I have sent several emails to paytm in this regards.

    Thank and Regards
    Manoj Kumar

  25. fraud paytm big cheaters recharge metro card 100 rs deducted but no balance its really bad coz when i reach delhi and use metro there was no balance in the card its really shit thing refund my money now with penalty coz of ur shit service i have to spend 200 rs on the spot to recharge the card at metro station.

  26. Dear Sir/Madam
    Good Morning

    I have requested you
    Shriman ji nivedan yah h kee manae.
    Manae aapnae paytm 9813742742 Account s Balance transfer Kiya tha bank account m.
    Lekin aaj-tak bhee balance transfer nhi Hua h .
    manae bank manager s bhee sampark Kiya tha. Unonahae mana kr diya h kee asaee koi bhee request nhi aayaee h.
    Please sir/ Madam aap s request h ke mera Balance mujae refund Kiya jae
    Jismae Balance transfer Kiya tha uskee details nichae h.

    Name – Amit Kumar
    A/C Number – 3298942097
    Amount – 665:00
    Balance transfer date :- 19/01/2017
    And time – 11:58am
    Wallet I’d- — 5721085198

    Please help me Sir/Madam
    Thanking you.

    Thanks & Regards
    Arun Kumar

  27. Through Paytm I purchased a MIRZA12000MAh power bank for LG Nexus5x.But l received Samsung model pin type l complained the next day. They didn’t take any response.pleace solve my issue contact no 9495243033.

  28. i am sonu luthra from jalandhar punjab
    mane paytm par order diya tha par mere amount katgi pr order delver nahi huaa
    please ya to order deliver kar diya jay yan mari payment vapis di jay

  29. I book 2 ticket thr paytm by debit card
    When I cancell the ticket my balance is refunded by irctc but in my paytm wallet money not show kindly help and send my money in paytm account
    My transaction id is 100000710742640
    and second transaction id is 1000007109199216

  30. Sir.
    I am pankaj I brought a lenovo mob from paytm 7000 has deduct but transection was unsuccessful please help me.