Paytm Customer Care Toll Free Number Email ID Contact Details

Are you having any issue with paytm services? Check here are all the paytm customer care contact numbers and email ids which you can use for getting support from them.

Paytm Customer Care

Paytm is an Indian e-commerce company, and is an online service portal. They provide many services which are pretty useful. For instance, one can recharge their mobiles, DTH, etc. from paytm. They also provide a semi-closed digital wallet called Paytm Cash Wallet. Paytm is adding more and more services to their domain very quickly. Now you can pay at Indian Oil petrol pumps using Paytm wallet.

Recommended Read: How to Use PayTM Wallet for Money Transferring.

With all these services that paytm provide, there are some issues that you may face which will ultimately lead you to contact their customer support.

Now just two days ago i needed to communicate with them, but there was no online source available for getting all the possible methods available for contacting the paytm customer care. I thought like that i should create one here. Check below are all the possible ways how you can contact the paytm customer support team. Here I have provided nearly each and every possible method for contacting them including – Toll-Free number, email, etc.

Also Read: How to Use PayTM to Recharge Mobile/DTH/Datacard Online.

Paytm Customer Care Toll-Free Number (24*7 Helpline)

Customer CarePaytm has a dedicated customer support helpline that mainly tends to Recharge, Shopping, etc. but you can try this number for nearly any help that you need recharge any paytm service. You can give a call at 0120-3062244 for support. You should call from your registered mobile number (the one you used at the time of paytm signup) for faster assistance.

Also Read: Download PayTM App for PC Laptop Windows 7/8/8.1 Computer.

Paytm Customer Support Email IDs

Previously paytm didn’t have any customer support number for an extended period. They recently add this, but one can quickly contact the paytm people using the following email id.

  • Paytm email id for Sales Questions – [email protected]
  • Paytm email id for Technical Support – [email protected]
  • Paytm email id for Jobs related Query – [email protected]
  • Paytm Customer Care Official Email ID – [email protected]

Also Read: How to Create a PayTM Account & PayTM Wallet [Guide].

How to Contact Paytm Customer Care using (Submit a Support Ticket on Paytm)

Recently I checked the official paytm website customer care section, and i noticed that they have updated their support page. Now they allow users to choose a topic (My Account Shopping, Deals, etc.) and submit a ticket for getting quick help.

Most of the internet companies already have this kind of feature, and now paytm also included this. So if you face any issue with something that you ordered from paytm, now you can choose that individual product (from your order history) and ask any question or get any issue you were having fixed regarding that product.

Contact Paytm Customer Care Submit Support Ticket on Paytm

Also Read: How to Delete Your PayTM Account.

You can go to and choose the topic which you want to get info about (support on that), or you can directly go to this page and choose your order to get anything fixed or ask any question regarding your order from paytm.

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  1. Dear sir ,
    I transferred 5000 to my frnd on date 20-12-2016 to mobile no -8879240684 from mobile no -8930000919 but he not receive money yet .i think this kind of problem make a bad impact on your business please take a stickily action for the same .

    • I think they are ignoring there customers and giving a very bad experience.
      Have you got your money…..?

  2. I am and my Paytem no.15000 and transfer again my bank account but they are not a add in my bank account. .give any responses

  3. From my paytm account’ i am sending rs. 5000 to my own bank account.on dated 20/12/16 .money debited from paytm account but not credit to my bank account till date. But not reply from paytm.

  4. Paytm number:8712783336
    I transferred 350 rs to my bank account it has completed 3 days still now i did not got my money in my account.this impact shows a bad review on paytm.solve my issue soon.

  5. I m a poor guy, please send some money at this number 9678637415, I want to study .Any help will be appreciated.

  6. I transferred 5000 RS to my bank from my wallet on 13-12-2016 but I didn’t get that balance to my account I am P.Mahesh kumar mobile no: 8008766132 and there is no proper response from paytm …mademy problem solve…..

  7. Paytm number:7282931616
    I transferred 10000 rs to my bank account it has completed 8 days still now i did not got my money in my account.this impact shows a bad review on paytm.solve my issue soon

  8. sir
    i am add 5000 rs from bank and imigetly refund to bank but not not add my bank account maney . sir please sent my money 9795700702 my id no.

  9. my paytm no -9527404528 .my paytm wallet to my bank account transition not refurend my bank account .so check the my email and refurned my paytm wallet .my account balance 3000 /-please refurned .

  10. Respected sir/madam I added money of INR 2815 rupees on dated 29 dec 2016 to my paytm wallet and transfer to my friend bank account but its show pending, sir plz refund my money in paytm wallet.

  11. I Transferd 2000Rs to my bank from my wallet on 30/12/2016 but my transfer is pending so add the mony my bank account. Pls solve this problem. My paytm no-9533221606.

  12. i have transfer some amount from my Patym waller to bank account but still amout is not credited, after regular follow up with you (8 days), still my amount is not credited, I have not received any single communication from your end, I have write number of mails/raise query in paytm but still nothing has done
    this kind of pathetic services from your side make bad impact on your business, take some strict action and do the needful, kindly share NODAL OFFICER number and EMAIL Id.

  13. I transferred Rs 5000 to my bank from Paytm Wallet.Its showing the transaction is pending.Within this month,third time am facing the same problem.Its very bad to use the Paytm Wallet.

  14. When we call costumer care he will not recive only computer system only told.
    Please give that which we call direct to costumer.

  15. Sir 15 december 2015 ko 500 rupees bank Se Paytm wallet me mangaya but payment nahi aya lekin bank Se rupaye Kat gaye.or same aisa hi 31-12-2016 ko bhi 100 rupaye transaction karte Samay hua h.

  16. I bank 92Rs to my paytm from my wallet on 31/12/2016 but my transfer is pending so add the mony my bank account. Pls solve this problem. My paytm no-9755343352

  17. sir mene 13 Dec ko rs 350 ka transcation kiya tha mere wallet me transfer karne k liye par mere wallet me abhi tak paisa jama nahi hua hai aur mere bank account se paisa cut ho gaya hai .kya Karna padega aur kab yak like mera paisa miles mera reg no hai9270176910

  18. I am tarun i pay water bill and all process done at last it shows awaited and after that it shows failed but money was deducted from my a/c and not refunded to my wallet or my a/c .so plzz sir refund my amount to my wallet or my a/c ..

  19. Need help plz…on 4 jan….meine 5400 rs ptm mei add krne the jo ki bank se toh debited Ho gaye lekin mere ptm wallet mei add nai hui plz send me suggestions…

  20. paytm no-8863980220
    1 jan 2017 ko paytm wallet se 1000 rupess transfer to my bank account but my transfer is pending .so add the money my bank account .pls solved this problem .its more than 5 days am waiting….

  21. Sir
    1 jan 2017 ko paytm wallet se 1000 rupess transfer to my bank account but my transfer is pending so add the money my bank account .pls solved this problem its more than 5days am waiting……….
    My paytm no-8863980220

  22. Hello, I had transferred Rs.298 from paytm wallet to my bank account but not yet received.5245214341 is my transaction ID. You are not responding anything. Would you help me out?

  23. Sir mera 1500 ka rechagh nahi gaya 9165311603 he n he khali khan ka from deepak ishangarh 9981507697

  24. till yesterday i was having rs 17000 in my account , today when i checked the balance is rs 0 please help me in this matter as early as possible , my contact no is 9820196348

  25. Resp : Sir
    This is Gajesh S Malayalkar, and I am new user for paymt, the reason i am writing this mail, is to notify you, that on 26th- DEC-2016, I tried to transfer 1000 Rs from my paymt account to my bank account,
    Wallet Trans ID : 4923618393,
    Bank Trans ID: 201612268992620,
    But the issue is still yet its not credited with my bank account, even I tried to get in touch with helpline people, but your Paymt helpline is too pathetic that it doesn’t transfer my call to your helpline executive, I am continuously sending a mail to your team, but no response, I want my money to be transferred in bank account ASAP, that’s what my Concern is all about
    I would never like recommend paymt to anyone again, Shame you people.
    Thank you

  26. I m kailash i m transfer 4000 rs by pay tm but not cradit in other bank account transation id 4419864285 please solve the quiery

  27. Sir i m ankit mittal from panipat mere paytm se apne wallet m 4000 rs transfer kiye the lakin vo paise mere wallet m ni aaye plsss help me my contact no 9050192125

  28. REF ORDER #2514525241 DELIVERED TODAY 09/01/2017-FOR HANKIES.

  29. Maine ek atm se 2000 rupye apna paytm recharge kiya lekin abtak mere account nahi aaya hai bank account se paise kat gaya hai order no. Hai 2455769213 date 25 .12.2016 ko kiya tha paytm wale tum mere paise wapas karo jaldi tumlog kiya hume bekuf samjhte ho mere paise wapas nahi hone par chup nahi baithunga paytm karobar karte ho chori paise kiya haram tha jo aabtak baap ka samajh kar rakkhe ho paise jaldi paytm mai do

  30. I transferred money to bank account 10 day’s ago still now I suffering same issue money not reached into bank account. My request to Paytm team to solve this matter first. Still money is not refund to bank

  31. There
    Paytm sr mere paishe kat gay our 20100/Rs
    Our mile nahi 08-01-2017 ko 9899122858 namber hai aid abhi tak nhi huaa sr plij aid kar de. …………..

  32. Wear sir,
    My amount decuted from my account (15000) but it’s not return In My acount or paytm wallet , I am allredy spoke your team that way me that our seniors Will be call within 24 hour’s but it’s spend 50 hours and till now I am not recived any call from your side. so kindly contact me no. Is 9532520567

  33. Sir maine 2watch odder kiya tha but 1watch aaya hai aur 1watch nahi aaya hai. Sir payment ho chuka hai kya Karoo..?

  34. sir mene 5000 rupeeye 8 jan 2017 ko mere bank account se paytm me transfer kiye the lekin wo paytm me nahi aaye or account se b cut gaye please help me mere nob h

  35. Hello Paytm
    I hv trying to transfer my money from bank to another bank bt payment failed and money has deducted from my bank account…. and after 2 day’s I don’t receive my money….so plz resolve it soon…..

  36. sir/Mam

    For order no 2547338540 for recharge videocon d2h dth & for order no 2546909151 for BSES rajdhani bill payment , amount has debited from my paytm account 400 & 200 rupees on 8/1/17 & no conformation from either videocon d2h & BSES rajdhani

    pls reply as soon as possible

    Tarun Kumar singh

  37. I Transferd 3000Rs from my bank account to another account on 23/12/2016 but my transfer is not done & the money was dedicated my bank account. So Pls solve this problem. My paytm no. 8952097182
    Order no. 2447674178
    But the issue is still yet its not credited with my bank account, even I tried to get in touch with helpline people, but your Paymt helpline is too pathetic that it doesn’t transfer my call to your helpline executive, I am continuously sending a mail to your team, but no response, I want my money to be transferred in bank account ASAP, that’s what my Concern is all about
    I would never like recommend paymt to anyone again, Shame you people.

  38. Dear sir / madam,

    I am supposed to write you this mail. I had paid my bill on 25th of dec through paytm. Bill amt is rs 733. At bill is registed on my name. The transaction shows failed. But still amt has been deducted frm my bank.where did the money went? Unfortunately no bill has been recd to the tata power office. I went to my bank they asked me to visit the tata power office.i found no good responce i received from both side. It has been 15 days nw. I am paying the bill from past 5 mnts. very poor service & late replies

    > Hoping a good and positive response from your side. Response is valuable for me.

  39. i am tarun kumar sharma i have transfar money to my bank account from paytm
    wallet of rs. 5000/- money deduct from paytm wallet but not credit in my bank account.i have money transfar to bank on 5 jan 2017
    but money not credit yet

    please solve this problem otherwise i have to FIR

  40. sr ji mere a/c me abi tk pese 12000 refund nhi huye mene 31DEC,7:30 ko beje the meri wailet id 5117555577 he please help kro

  41. Dear sir / madam,

  42. paytm mobile solutions:-
    money deducted from my bank account but not entry my wallet yet
    paytm no… 9631141298

  43. Dear sir/mam, I have add 19000/- in my Paytm account 9837500420 by my pnb debit card at 13-01-2017 time 12.29 . After submitting otp msg flax on screen tranjection is hold by bank because overloaded. But balance is deducted at same time and confirm by msg from my bank. But balance is not add in Paytm account. Sir please help me and take a effective action urgently. My Paytm no. Is 9837500420 and alternate no. 9568500420
    Mail [email protected]

  44. I have pay my electricity bill. But ₹430/was deducted from my bank account. But bill payment was not done. Order no 2562502530. This will happen 2 day back. Please response and refund my money ASAP

  45. 1 Dear concern I am Varsha . I have transferred amount of Rs 12050 to paytm wallet from my credit card on 30/12/2016. when I was trying to refund that amount to my credit card back on 01/01/2017 and it was showing that amount has been refunded to bank but I did not received the amount back in my credit card I am facing so much problem with paytm its highly disappointing for me as a costumer that I am not getting any proper resolution for my problem from your customer support as well. I am attaching all screenshots regarding the transactions kindly resolve my problem otherwise I will move for further legal action.

    2 Dear concern I have complained yesterday about the same reason and I have received a call and they asked me to transfer Rs2000 to my paytm account and also they asked me for my password and other details . Now question arises is that when my previous problem is not resolved then why would I transfer more money to paytm wallet do am I insane or mad ? transfer my money as soon as possible .

    Contact No :9464027747
    Mail Id : [email protected]

  46. Dec 9 i try to tranfer 5000 rs to bank 3 time i send the money 5000 deducted in my account but cash not recieved bank two days back i got cash back again jan 13 i try transfer other 5000 rs deducted my account bank not recived cash pay tm send a message dec 16 we send 5000 rs to ur wallet that’s why we take this much money pls make sure…..

  47. Dear sir/madam,i have add 5000₹ in my paytm account 9545946579 by my hardest bank debit card at 09/01/2017 10:17 am at transection I’d is00218923 one97 communications l upon 00218923 . Screen transection is hold by bank because at same time and confirm by msg from my bank but balance is not add in paytm account.sir please help me and take a effective action paytm no is 9545946579

  48. i am jasveer singh from ramsara narayan hanumangarh raj. i transfer 4000in my paytm accont to ather accont but it not tarancfer this accont and not come back in my accont.plz refound my rupay.i am so poor

  49. Hello sir/Mizz
    I transferred 5000rs to my friends paytm no
    Money Is deducted from my paytm account but he has not yet recieved money .
    There are lot of no.are available to get in touch with Paytm. I tried to call almost all given no on website, but am not able to connect with u
    Please help me in this regards ASAP.
    TRANSACTION ID IS :-5667370022
    Transaction date is :-16th jan 17

    Transaction done from 9022361088 to 9766078708

    Shakti kumar

  50. Sir Mere mobile gum ho gaya tha so maine paytm close kara diya tha but Ab mobile mil gaya please Ab paytm mere mobile per suru kara degiye please mera mobile number 9958853195 mobile galaxy J2 Samsung hai please