Paytm Customer Care Toll Free Number Email ID Contact Details

Are you having any issue with paytm services? Check here are all the paytm customer care contact numbers and email ids which you can use for getting support from them.

Paytm Customer Care

Paytm is an Indian e-commerce company, and Paytm.com is an online service portal. They provide many services which are pretty useful. For instance, one can recharge their mobiles, DTH, etc. from paytm. They also provide a semi-closed digital wallet called Paytm Cash Wallet. Paytm is adding more and more services to their domain very quickly. Now you can pay at Indian Oil petrol pumps using Paytm wallet.

Recommended Read: How to Use PayTM Wallet for Money Transferring.

With all these services that paytm provide, there are some issues that you may face which will ultimately lead you to contact their customer support.

Now just two days ago i needed to communicate with them, but there was no online source available for getting all the possible methods available for contacting the paytm customer care. I thought like that i should create one here. Check below are all the possible ways how you can contact the paytm customer support team. Here I have provided nearly each and every possible method for contacting them including – Toll-Free number, email, etc.

Also Read: How to Use PayTM to Recharge Mobile/DTH/Datacard Online.

Paytm Customer Care Toll-Free Number (24*7 Helpline)

Customer CarePaytm has a dedicated customer support helpline that mainly tends to Recharge, Shopping, etc. but you can try this number for nearly any help that you need recharge any paytm service. You can give a call at 0120-3062244 for support. You should call from your registered mobile number (the one you used at the time of paytm signup) for faster assistance.

Also Read: Download PayTM App for PC Laptop Windows 7/8/8.1 Computer.

Paytm Customer Support Email IDs

Previously paytm didn’t have any customer support number for an extended period. They recently add this, but one can quickly contact the paytm people using the following email id.

  • Paytm email id for Sales Questions – [email protected]
  • Paytm email id for Technical Support – [email protected]
  • Paytm email id for Jobs related Query – [email protected]
  • Paytm Customer Care Official Email ID – [email protected]

Also Read: How to Create a PayTM Account & PayTM Wallet [Guide].

How to Contact Paytm Customer Care using Paytm.com (Submit a Support Ticket on Paytm)

Recently I checked the official paytm website customer care section, and i noticed that they have updated their support page. Now they allow users to choose a topic (My Account Shopping, Deals, etc.) and submit a ticket for getting quick help.

Most of the internet companies already have this kind of feature, and now paytm also included this. So if you face any issue with something that you ordered from paytm, now you can choose that individual product (from your order history) and ask any question or get any issue you were having fixed regarding that product.

Contact Paytm Customer Care Submit Support Ticket on Paytm

Also Read: How to Delete Your PayTM Account.

You can go to https://paytm.com/care/ and choose the topic which you want to get info about (support on that), or you can directly go to this page and choose your order to get anything fixed or ask any question regarding your order from paytm.

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349 COMMENTS

  1. SIR MAINE PAYTM PER SHOES BOOK KIYA THA SHOES MUJHKO DELIVER BHI HO GYA PER MERA CASH BACK ABHI NHI MILA H . PLEASE HELP ME SIR

  2. I tried to book train ticket on 19th by using PayTM gateway. paytm flashed that payment declined but my bank account shows POS transaction of rs 2016/- for this transaction. Neither ticket is booked nor amount refunded uptil now despite follow up. Likewise another transaction for rs 2855/- on 26th April. My both d amounts are stuck up. Hopeless services. No technical support. No proper customer care services.

  3. OUR COMPANY FAST TRACK WHEELS PVT LTD, NEAR MAKKA MASJID, SEONI ROAD, SUKLUDHANA CHHINDWARA MO. NO. 9301226348, 9685515200 .
    DEAR SIR OUR COMPANY IN AS A PAYTM SELLER REGISTERED BUT NOT SHOWING PAYTM WALLET. SO PLEASE OUR COMPANY UPDATE IN PAYTM SELLER WALLET.

  4. I had recharge my Jio mobile by and paid via pay tm on 15/04/2017 , at 17.59 Hrs and txn ID is 9147227990 and today Jio official has informed that payment was received on 26/04/2017 and my mobile connection suspended.

    Why 11days delay in payment ????
    what is the corrective action now ????

  5. Dear sir ,yesterday I have booked two tickets I got 150 rupees cash back(promo code MOVIE50) immediately I have booked another two tickets ,I have got a message your cash back will be credited in 24 hours still I have not got any credit in my wallet please take necessary action. Thanking you

  6. मुझे लग रहा हैं की आप लोग हमारी problem को अनदेखा कर रहे हो यह बांत आपके भविश्य के लिए हानि करक हैं paytm बंद भी पद सकता हैं मेरी प्रॉब्लम इतनी हैं की मेने paytm से ऑनलइन टिकट बुक करवाया और जब बॉक्स office मैं तिक्लेट लेने गया तो ओअह बोले हमें पयतम से कोइल जानकारी नहीं हैं हम आप को कोई टिकेट नहीं दे सकते इतनी बड़ी लापरवाही आप जेड बड़े app से कैसे हो सक्ति हैं जब की आप mr प्राइम minister नरेन्द्र मोदिजि का नाम से आप चला रहे हो यह बांट अच्छी नै हैं मैं ग्राहक मंच मैं जाऊंगा अगर मेरा पैसे आने जाने का किराया अगर आपने नहीं लौटाया सिर्फ मेरा नहीं जिन लोगो ने टिकट बुक करवाया उन सभी को उनका राशि वापस कर दी जाए यह मेरी अमंग पूरी करनी पड़ेगी आपको मुझे parola dist jalgaon से मैं अमलनेर मूवी देखने गया ठाट मुझे आने जाने को 100 रुपये किराया और दो टिकट 160 रुपये और ऑनलाइन चार्जेज ओह भी रेतुर्न करदिया जाए यह मेरी मांग हैं paytm से जल्द से जल्द यह करवाया जाए धन्यवाद

    • Sir mera 11000 the paytm me pata nhi kaise temporarily block ho gaya hai koi solutions hai sir unblock krne ke liye mai bahot gareeb hoon please contact me 9206495755 my paytm number please unblock karro

  7. Dear Sir/ Madam,

    My order no: 3161302594

    When I ordered for gold bars for 10 gm. using your site today wanting to be delivered @ the registered address, the quantity has gone into digital mode. Pl arrange to deliver to my address asap. Your toll free numbers remain unresponsive continuously. If this is no possible, pl cancel my order and refund the amount paid.

  8. By mistake I did paytm to wrong number so i try to call that number for refund but that number was closed so I need help from paytm

  9. Defective AC send by paytm on 25/04/17 (order no.3086596397), several​ times I have complained, they replied by mail on 27/04, 30/04, 01/05, 02/05 that our team is working within 48-72 hours resolve it but till today 03/05 nobody came. So, my request kindly solve the matter as early as possible. I have purchased product from paytm above 2 years but never face this type of difficulty before. Hope we get best service from you. Thanks.

  10. Sir, maine 29 April ko dth tata sky recharge kiya tha. Code paytmfun dala tha sucess bhi ho gya lekin abhi tk cashback nhi mila
    Plz help immediatly.

  11. On 15/04/17 order (order no.3086596397) a Paradise AC with full payment to Paytm on faith of company but Defective AC send by Paytm on 25/04/17 (serial no.704VMP0037), several times I have complained, they replied by mail on 27/04/17, 30/04, 01/05 & 02/05/17 that within 48-72 hours resolve your problem. as per his terms- defective product return within 7 days. After 7days he send mail we closed the matter now you contact with dealer. Is it justify? To stop this type of problem with general public I want a justice. all related documents are attached. Mail id. [email protected]

  12. hi team ,actually my account is temperarily blocked ,so plz help me what i do? &my blocked no. is 8800581314

  13. mene 5 may 2017 ko train ticket book kiya tha ticket book nahi hua aur balance kat gaya

    transaction id 65819418000000022507 hai paise wapas karna ka kast kare

  14. Paytm is doing fraud in my case 1000 thousand rupees kha gye bilkul bakwas hai paytm na koi toll free number hai na kuch sale jhutte

  15. Sir my order no 2957763042 was returned to your company last month till now there has been no actin taken and money also has not been returned i request u to return my money as soon as possible

  16. Your executive my account opening and speck to cash back 600 48 hours but I am checked by paytm but not received by amount and costumer car number is not available
    Regards,
    Viral Thakar
    7990704423

  17. hello sir i have just transfer money to friend paytm wallet thee transection is successful but money is not delivered so sir just help me and tell me about paytm complaints cell

  18. I WANT TO RECHARGED MY MOBILE OF RS 345 ON DATED 12.05.2017 BY ORDER NO 3225287172 . BUT DUE TO PROBLEM PAYTM RECHARGED WRONG MOB NO 8476860913. I TRY TO CONTACT CUSTOMER CARE BUT NO ONE ATTEND MY COMPLAINT..PL CANCEL MY ORDER NO 3225287172 OF DATED 12.05.2017 AND REFUND THE AMOUNT IN MY PAYTM WALLET. THANKING YOU

    A P TRIPATHI

  19. We have refunded Rs 1494.00 to your SBI bank for your Order ID 3185934385 on Paytm. Your bank could take upto 7 working days to credit the amount to your account. Please contact your bank for any queries.

    Ye pese wapsh nhi aaye
    9694616422 call me

  20. Maine tata power ki website se paytm dwara 19/05/2017 ko 1712 rupaye light bill bhra.Per abhitak ye rupaye tata power ke paas jama na hokar mera light bill abhi tak pending hai.Agar mere rupaye tata power ke paas jama na kar sakte ho to meri bank me vapas bhej dena.Apki bahut meharbani hogi.
    Mera order id hai 0005927498.

  21. Hi Team,

    There is fraudulent deduction my bank accout by name of paytm and sometime by one97 communication.Please stop this fraud and making fun of people.these money are some one hard earned money.

  22. I have cancelled my order of symphony air cooler worth
    5390 rupees with
    OREDER NO: 3264579557
    with
    CC TRANSACTION NO: 9491698041971400
    On 20th MAY 2017 AT 07:02 PM
    We have sent it back as the dimensions size were all wrong. The size was not what we ordered. And ur customer service is very poor. All those numbers aren’t working. I don’t expect Paytm to be this worst in service. Please don’t fraud and provide details about refund. we expect at least a conformation mail to respected I’d . it’s a large amount and we want to know when will it be refunded? it’s better if u provide correct customer service number . Hope u reply soon!
    WORSTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTT CUSTOMER SERVICE OF ALLL THE OTHER ONLINE SHOPPING SITES. NO PROPER CONTACT NUMBERS. WORST QUALITY PRODUCTS.MORE SHIPPING CHARGES! MANY TRANSACTION CHARGES! WORST APP I HAVE EVER SEEN

  23. Recharge fail to may jio number 7004459170 date 27, 4, 2017 amount 408 rupees recharge id #LPT 2532 3981 832 VOLET ID 9716 2732 18 PAYTM ACCOUNT NUMBER 8540876154 PLEASE MAY MONEY 408 RUPEES RETURN TO MAY PAYTM VOLET PLEASE REFUND MAY MONEY

  24. i have book ticket on 24/05/2017 at amount has been deducted is not 705 & ticket has not made so please refund my money IRCTC E TICKETING ORDER 100000851988239 & wallet id number 10700420214

  25. Hi
    i am bhushan jadhav 24/05/2017 i have reserved for train tikits but i dont get any massage from paytm app my money has been debited please i request you refunded my money i am mentioned order id following
    ID 3276122346
    ID 3276091445

  26. My experience with Paytm customer care is extremely bad, disappointing, irritating. I have booked two tickets from Pune to Aurangabad on 18 May 2017. PNR No. 59076214. Bus operator cancelled the bus. Till date I have not received the money. Kindly do the needful. Why customer support e mail address is not easily displayed on site? Is this the way to care for customer? Why telephone operator is not available to talk? Automated telephonic response system is most irritating, confusing and disappointing. Overall my experience is most uselescs. I am going to stop your services.

  27. My experience with Paytm customer care is extremely disappointing, irritating.
    while on line payment of my CESC Electricity Bill tonight @ 2300 hrs on 28.05.2017. amounting INR 510/- , it was found the amount was deducted from my Bank A/C through Paytm Gateway but Electricity Bill was not successfully paid to CESC since the failed transaction msg. returned back by the service provider and no payment Receipt was generated. I had called several times the No displayed in your website but reported to be invalid,Kindly advise why the Emergency Contact no 0120 3888 3888, even though contacting several times, is not responsive Automated telephonic response system 9643979797 is confusing, disappointing and not user friendly. In case I am not able to contact because of the “Invalid No ” kindly contact me and resolve my issue. For your reference the Transaction details
    are as following:
    IPAY/ ESHP/ONE97 COMMUNICA/124702888/7009

    email id :

  28. I was place order Online from Paytm App on 3th May 2017 and they was delivered me wrong Product under Order No: 3179523812. I am Already registered complaint related to that on [email protected] but i did not get any Solution. When ever i call for the status of the complaint they always said that wait for 3-5 day. Did not give me proper reply as well services. So I want to register case against Paytm as well as Related to all persons as company who is responsible for my order….

  29. Mera paytm se gayab ho gaya hai Balance….why….A sab Aap logon ka he kam hai…mera balance JAL se jald ..
    .chaiyr……

  30. Hi,

    I placed HTC Desire 10 pro mobile on 20 may 2017 with the order number (). I received this order 30 may 2017. I found 3 issues on this order.

    1.There is no seal for the mobile box that means someone already opened my mobile box.

    2.In the box, I found another copy of bill but that bill is with another customer name (Gupta from Delhi). That bill indicates, That customer ordered and returned this mobile through Flipkart on 5 may 2017, So this is used mobile.

    3.That mobile also defective mobile, In that mobile wifi and Bluetooth options are not working.

    For these reasons, I decided to go for the replacement. But unfortunately for this order replacement was not working in the app, It showing some error message like “Refund/replacement is not working due to internal error please try after some time”.

    I communicate with customer support team for this issue, One of your agents (Pratishta) respond to my mail(31 may 2017) and she said that send screen shots of mobile with IMEI number visible, box front and back with visible of all bar codes and give 48 hours for resolving. I sent all required images with my bill and old owner Bill (In the box bill with another customer). I contacted to customer care(1 June 2017) through phone and one of you agents (Aakash) said that your request already forwarded to seller please wait for 24 hours. Still, there is no response from your side.

    As per replacement policy, item was a defective one.So what is the problem to replace this..? Why replacement option was in disable state for this order..?Why should I have to send all these images..? Why your agents always asking 24 hours or 48 hours for contacting to seller…? I brought from paytm just because of a positive corner on paytm not on that seller.

    In Flipkart and Amazon like that side never harassed customers. If you are not satisfied with your product just return..that’s it..no issue like this and they never ask images and bills. Just learn lessons from that sites for how to run an online business.

    I attached again that both bills (One is mine and another is the previous customer’s bill). I don’t have much more patience to wait. within 2 days pick this used mobile and send new mobile within 5 days otherwise I will move this to consumer rights court.

    Complaint ticket ids related to this issue are
    30621284
    30632056
    30620618

  31. I had booked pizza from Paytm at 0639pm till time items couldn’t delivered. Amount deducted from my wallet. Paytm order ID is 3325856791. I had called Paytm customer care but he put my call on hold approximate 18 minutes. I had tried 3 times for refund complaint. All times he said ur call transfer to wallet section, but couldn’t connect the call. I want to refund my amount

  32. Sir mane dthrelianse recharge kiya account mai se rupees bhi Kat gaya per recharge nahi hua please sir help me

  33. sir main 8740909569 operator airtel jis pr 348 ka recharge kiya tha or mere wollat 2 bar paise kat gaye h transaction id 3364914976 sir plz money paytm

  34. Sir mere ko 21-5-17 ko maxel hair trimmer delivered Hui tho ye 11-6-17 ko kharab ho gayi ab bhi yeh warranty me hain to aap ise thik karwa de .

  35. Sir Muze Airtel DTH ka 300 rs recharge 3018948277 par karna tha par by mistake 3018648277 par ho gaya muze cashback milega kya sir plz reply thks

  36. I had booked a Gas Stove vide Order No. 3391039829. Till date I have no information about the delivery status of the same. I have no idea to whom should be contacted to get the exact status of delivery of ordered item as paytm customer care is always buys. Can you inform me the delivery status of ordered item through my e-mail address.

  37. I booked a train ticket using paytm..Bt neighter ticket book..Even my payment deducted from my bank account

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