Are you having any issue with Paytm services? Check here are all the Paytm customer care contact numbers and email ids which you can use for getting support from them.

Paytm Customer Care Toll Details

Paytm is an Indian e-commerce company, and is an online service portal. They provide many services which are pretty useful. For instance, one can recharge their mobiles, DTH, etc. from Paytm.

They also provide a semi-closed digital wallet called Paytm Cash Wallet. Paytm is adding more and more services to their domain very quickly. Now you can pay at Indian Oil petrol pumps using Paytm wallet.

With all these services that Paytm provide, there are some issues that you may face which will ultimately lead you to contact their customer support.

Now just two days ago I needed to communicate with them, but there was no online source available for getting all the possible methods available for contacting the Paytm customer care. I thought like that I should create one here.

Check below are all the possible ways how you can contact the Paytm customer support team. Here I have provided nearly each and every possible method for contacting them including – Toll-Free number, email, etc.

Paytm Customer Care Toll-Free Number (24*7 Helpline)

Customer CarePaytm has a dedicated customer support helpline that mainly tends to Recharge, Shopping, etc. but you can try this number for nearly any help that you need to recharge any Paytm service. You can give a call at 0120-3062244 for support. You should call from your registered mobile number (the one you used at the time of Paytm signup) for faster assistance.

Paytm Customer Support Email IDs

Previously Paytm didn’t have any customer support number for an extended period. They recently added this, but one can quickly contact the Paytm people using the following email id.

How to Contact Paytm Customer Care using (Submit a Support Ticket on Paytm)

Recently I checked the official Paytm website customer care section, and I noticed that they have updated their support page. Now they allow users to choose a topic (My Account Shopping, Deals, etc.) and submit a ticket for getting quick help.

Most of the internet companies already have this kind of feature, and now Paytm also included this. So if you face any issue with something that you ordered from Paytm, now you can choose that individual product (from your order history) and ask any question or get any issue you were having fixed regarding that product.

Contact Paytm Customer Care Submit Support Ticket on Paytm

You can go to and choose the topic which you want to get info about (support on that), or you can directly go to this page and choose your order to get anything fixed or ask any question regarding your order from Paytm.

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Thanks for Reading! This article has been written by our editorial staff. Editorial Staff at Most Useful Tricks is a team of Tech experts led by Noah Peterson.


  1. I made two payments to JVVNL for Electricity viz: Rs.1338/- on 4.5.2018 and Rs.796/- on 11.5.2018 but not received any receipt till date. Since I am not having any proof of payment made, please provide the same at the earliest. Mob. # 8094995408

  2. we are unable to login
    what the fish is happening , if we call to customer care number there are telling presently the site is not working.
    please help us with this problem
    i am unable to login
    we have 5000 rps in paytm wallet

  3. Hi
    Amount deduct from paytm wallet but not credited in bank account. Please refund fast. My paytm no is 9050474754
    Wallet id 18948146397
    Amount 50,000

  4. I add
    Rs. 500/- from wallet by Wallet Txn ID 66165689016 to my bank account 500 deduct from my wallet and not show in bank account so where transfer my money ? please refund my 500 rs. in wallet my paytm mobile no.9412419273…. as soon as
    there is all customer care no. is wrong no. and no any reply from paytm care. in short paytm service is out of order…. and future is down…..very bad costumers service paytm

  5. I have forgotten my password and now I m having trouble in changing it. I m trying to call the number provided but it is always busy plss help me


  7. Hlo,
    I had done a paytm transaction to transfer money to my paytm bank account.You said transaction is free but when I sent money to your paytm bank also it charged me transaction fee….

  8. I have done the recharge of my mobile no 9868845391 on 13/5/18 but nothing happened I tried to contact but no response . Look like fake

  9. Hello Support,

    I have palced an order (Order ID: 5212374097 ) for metro reachage , which has been chancelled but deducted amount has not been

  10. I have forgotten my password and now i am having trouble in changing it. I am trying to call the number but it is always busy please help me. my no 8685089707

  11. I have forgotten my login password. I have been contacting your customer care no 01203888388 for the last one week but unable to get any one from your side. I tried today this no 01133996699 and even for this there no response. Please send the link for resetting my password to my registered mail id at the earliest

    • I have forgotten my login password. I have been contacting your customer care no 01203888388 for the last one week but unable to get any one from your side. And unable to change password.

  12. i am booked ticket from paytm raipur to nagpur @ intercity dated 24th may journey date is 28th may 2018.
    today train is cancel from such that train is cancel from railway.

    kindly refund my amount of this booking asap.

  13. I made two payments to WESCO (Odisha) against Electricity charges for the month of Apr-18 Rs.3507/- (Three Thousand Five Hundred seven) only on dated 28.05.2018. But only one failed transaction amount Refund, so i am requesting you to please refund my second transaction amount.

  14. Hi halo yesterday I am book bus Hyd to rajamundry so Suddenly drop to program on tha spot ticket cancelled not refund to money my account so plz response to this issue not respond to other serecios action me.

    Peytm customer care toll-free number 8294168315
    Madrash office 8637259449
    Hedrabad office7633880921

    Maharashtra office 9135843682

    All India complaint toll-free number 8294168315

  15. I have forgotten my password and now I m having trouble in changing it. I m trying to call the number provided but it is always busy .

  16. Dear Sir,

    I am using your paytm software on cell ID no 9899519869,But disappointed with your service always creating problems.

    I am requesting to check the systems, may be something wrong going on people are not found the refunds.

    S.NO.1 – Order No.8280741258 Rs.200/- metro card no.56317550 dt 01.06.2018 time 18.39 PM (Amount not credited in Metro Card) txn successful

    S.NO.2 -order No.5280702392 Rs.500/- metro card No.56729827 dt 01.06.2018 time 18.34 PM(Amount not credited in Metro Card) txn successful

    S.No.3 Rs 1,000 trffed on phone 7836835100

    Amount trffed but not the receiver & debited in my account -lots of correspondences done by not recd. txn successful

    Kindly look into the matter & resolve the issues.This is the public faith for using your software. If going on contumacious that type of problems you have loose the public faith.

    Thanks & Regards,
    Ram Sagar

  17. Dear sir / mam ,
    I am Tarun Tailor my mobile no is 9950636536. My Paytm bussiness transatlantic is not complete because error is showing on display not associated with merchant. Please confirm me . And start the working on Paytm bussiness.
    Regards ,
    Thanking you ,
    Tarun Tailor

  18. I have forgettin my login passward.i have contacting your custmar care no012038883888 for the cast ten day but unavable to get any one from your side please send the link for respetting. My passward to my mail id or phone number 8885663228

  19. I need urgent resolution to my problem. Inspite of having an account with Paytm and having done the KYC (as per latest stipulation) I am not able to login to my account and getting message that mobile is not registered. Even your helpline no. is not able to support me saying my mobile is not registered. I need urgent redressal.
    Thanks & regards,
    Shaibal Kumar Sen
    mobile : 9831894743
    My wife’s who has an active account with paytm has a mobile no : 9163656981

  20. I am not able to log in to my existing account now with paytm.
    For your information the account was active and extensively
    used by me in the past. I have already got my the KYC done
    recently. Whenever I am trying to log on, I am getting a message
    that your mobile (9831894743) is not registered. Even I am not
    able to transfer fund to my wife’s account (9163656981) as the
    OTP is not reaching my mobile. I called your helpline but I am
    not getting solution to my problem.

    I need to operate my account and also need to transfer funds to
    my wife’s account (which is very much active now) from my

    For your ready reference my mobile no. which was registered
    with paytm is 9831894743.

    I would appreciate an urgent resolution / confirmation.

    Thanks & regards,
    Shaibal Kumar Sen

  21. DEAR SIR,
    MY PAYTM REGISTER NUMBER -8733025929 ,


  22. I never seen this type of poor service. I was ordered o e product on may4th I receive a message 7th may like ur ordered is successfully delevered. But I don’t get the product. Regarding this I was complaint 8 time still I dnt get proper information from the paytem tem I never seen this type of nonsenses …….

  23. Paytm se recharge kar diya Magar cashback nahi mila Paytm service bahut galat hai offer mein kehte satva recharge karo 70 ka Kaise Milega

  24. hai,
    i paid one electricity bill by using paytm app. but it was cancelled and the reply was amount will be initiated to refund. but amount cannot be refunded. i would try contact customer care but no response. kindly refund my money

  25. [‎6/‎13/‎2018 5:38 PM] Moksh Pawar:
    Dear Team,
                   Kindly inform you that I am Nikhil Goyal your paytm user, My Paytm user ID is “8818041807” and I am holding paytm Merchant account too. I am mailing you today just because I faced bad customer service from your side which is regarding your provided customer care number 011-3399-6699 I called on this number more the 10 times and they disconnect my call without any answer. My problem is I accept one payment amount 10,000 Rupees on yesterday around 11 am from accept payment barcode. Which is still not transferred in my bank account that’s why I’m calling on this number and not getting any answer. Now I am requesting you to please look into this matter. Details mention as below:-
    Transaction ID – 2018061211025500
    Time – 11:05 am
    Amount 10,000.00 rupees
    Nikhil Goyal
    Mob. 8818041807

  26. Sir.. Please I am contacting to customer care staff but not connected last 5 days. I have an issue UPI transaction. My ACC. Had debit by payment bur receiver not receive the payment. Sir please give me my payment come back

  27. Hello
    THis SIde Vijay Rathi Mobile No- 8802557707
    I was Done Traction of Adding Money in my Paytm Wallet of Rs 4800
    But That Transition Was Failed Due to Some Reason
    On Same Time I Have Received Taxt Massage of Deduction 4800 From PNB Bank.
    I was Complain Many time In PATYM Customer Care
    Did Not Got Any Response

    My Complained No is 71589202

    PLs Find Attachment Of My Bank Statement

    After 14 Working Day Still I did no received any Payment

    I requested TO Plz Resolve this Complain as Soon As Posible
    I M FaChing Lot of Problem

  28. I had merchent on 14/05/2018 through my credit card to load amount Paytm wallet (9884224473) that time amount is deduct my credit card but the amount is not credit to Paytm so kindly rectify the issue


  29. Hi
    Amount deduct from paytm wallet but not RECHARGED JIO NUMBER. Please refund fast. My paytm no is 8874255959
    Amount Rs. 349/- on date 21-06-2018.

  30. My Registered Mobile Number.9422440067. MY Jio Number.7972531487. Paytm Order #5456392897 & Transaction ID#19446304271
    P K PAL

    9:11 PM (1 minute ago)

    to care
    Dear Sir/Madam,
    I received a message from you saying that by recharging my jio with Rs.498/-, there will be cash-back offer. I did that and I did not get any cash-back. When I contacted you I was replied that I have not mentioned promocode. I would like to inform you that I have not received any promocode. I dont understand why you sent a message without promocode. IN FACT YOU HAVE BEEN TRICKING AND DECEIVING AND MISGUIDING your consumers by by such false offers. Now I request you to credit my cash-back amount Rs.80. immediately without giving scope to any further correspondence. If you fail to do so, I shall be compelled to post the entire matter on social media and see that it goes viral. Hope you do want to see such unpleasant happening. Thanks. Regards.
    P K PAL

  31. I have ordered one Voltas split AC 1.5 ton on 18 June 2018 for that I have paid 39850 but when I received and open in front of technicians from Voltas company found that AC is used one, the copper wire is torned,the interior unit has number of scratches, doesn’t have valve, the copper pipe of interior unit was broken have taping and was totally shocked.I have applied for return but couldn’t get the response, customer care service never connected, this is the worst service I have ever had.

  32. I made one Electricity payment From Paytm : Rs.745/- (Order Number 5490779276) on 02.07.2018.
    Money Is Debited From My Bank Account but Telangana State Southern Power Distribution Elecricity Department is Not Received Any Payment From My Side.
    Please Return My Money To My Bank Account .I trust Paytm ….My Mobile Number 09177781768 Plase Call me

  33. Please help me dear paytm team I m facing lots of problem in my paytm account please contact me as soon as possible my contact no. Is 7746999155

  34. Billpayment for Gio 7984045487 for Rs 349/- was failed on 8.07.2008. So please reverse the Said Amount Of Rs. 349/- to my SBI Saving Account immediately.My Mo No-9825736822(Gujarat)

  35. Hai dear paytm team , i am jai bharti and i transaction of rs 200 only in my paytm account on 22-4-2018 Waya other online account but not found to till date 200 ta is not issue but your service is not satisfied the customer so please call me on 9213977910 I am do some calls in your customer care but not given response and complaint on bank account then they speak you given in my account but not found please help me other wise any problem create ways social media in your company

  36. I book one ticket on10-07-2018 by credit card through paytm bank from new delhi to patna but my ticket not to be booked and my amount will be deducted .transation id is kindly requested pls refund my amount .

  37. i am pritam bhagvan gaikwad i have booked a order od HP pendrive on the paytm mall before a month but i still cann’t recived it plz help me

  38. I have forgotten my password and mobile no, i have one cell & 2 sim, now I m having trouble in changing it. I m trying to call the number provided but it is always busy plss, i have toal 980 rs. in my paytm balance, i am not happy with paytm plz help me, my no. 91411775739 7 9844185777

  39. I have didn’t receive my order. 3 times my order is on hold still i am waiting my order. no one help me in paytm help center please help me and get my order as soon as possible otherwise cancel it and refund my payment

  40. Cheat krte h paytm wala Mne iPhone 6s mangwaya tha Lekin mujhe mera phn nhi mila or na hi 38290 rs wapis kiye m court me jaungi

  41. Gentlemen,

    Be informed that yesterday I used Paytm to pay my electricity bill of NBPDCL account # 400115306 using Paytm. Money has been debited from my account but still Electric Bill amount appears same.

    Please look into the matter.

    If my problem is not solve, next time I will never use Paytm for any transaction and spread this message through various social media sources.

    I hope my concern will be taken care of and findings and the solutions will be addressed to me.


  42. I have deposited my electricity bill from Paytm and my account went out but the bill was not deposited. Plzzz help me

  43. Sir I don’t recived money in my paytm account or bank account please check it maine kai baar msg kr lia but issue solve nhi huaye payment mere customer ne 2/8/18 ko scan ki thi but aaj 7/8/18 ho gyi h abhi tk payment mere bank m ya paytm account m nhi aai please solve this issue urgently .orderID is -2018080220540400 date 2/8/18 time 8:54 pm

  44. Mene ek scooty ka payment kiya tha or usme promocode use kiya tha bt isme muje cashback nhi mila jbki mene promocode apply kiya tha ,order id is (5769274860)

  45. Sir I have recharged 10 rupee to my another number but fail due to internet problem but amount were deducted from my bank account and paytm send me msg the we will refund it within 7 Working days .But still no amount were refunded…..

  46. Am unable to login Paytm account 9035035129.I reset the password multiple times even though am not receiving the OTP to try to reach by call bot having passcode.

  47. My awb 69058342113 this Blu dart curiyar sarvic this curiyar sarvic Blu dart bead sarvic I’m not satisfied this product imargancy recway but Blu dart curiyar sarvic bead

  48. Ref ; Transaction Id 2018083111212801300168779803281141.
    Sent by Medlife Dt 13.08.2018 at 2:56 PM
    Amount Rs.645.60
    My regd mobile no with paytm 9163466829
    Not yet received in my Paytm wallet
    Please look into the matter and resolve the issue.

  49. I have puchase mobile phone honor 9 lite from Paytm, which is going hot and i request to Paytm for replacement the same within time lines, but it is appreciatedthat no one collect the same till then. I am Continuously contecting to paytm costomer care but not heard my request.

  50. Only sir.I have become very upset. I can not make any big transit in the swap account …Pls call me…
    This is my mob no-7080612441…….

  51. Dear Sir,
    on 02/09/2018 i have transferred Rs 1000 to Jio prepaid 8309069903 instead of payee to the same number by mistake, can pls kindly revert the money back.
    Order No: 5941184756
    Wallet Transaction Id: 20346866146
    Your help in this regards is highly appreciated
    Thanking you,

  52. I want to add money to my wallet to make electricity payment but not able to do. It return back to the same screen

  53. sir I have added the 7600 amount to paytm wallet but it shoesfailedbut amount is reduced on my account please return the amountimmediately oradded to paytm wallet sir emergency please understand myproblem

  54. Dear Paytm
    request to prosss

    Please find Attached Document of Mohammed Mukarram. My ref no. 87338895 & 8734475 complain date 24-09-2018 my no

    In the date of 24-09-2018 amount wrongly debit from Paytm account to bank . and raise complain in official mail at Paytm .

    But query not solve out .

    Please find attached query document and resolve it and credit my account and stop transaction .

    Note pan card aadhar card bank statement form attuned


  55. My name is Rajat Kumar and my contact no. is 9555509191. Yesterday I bought a pantaloon voucher of Rs.6999 at 7.29pm.My order id is 6186559595 and wallet id is 20791979901. When I redeem the same at pantaloon, it is not working. At that time I generated the complaint against it. The complaint id is 89166792. From last night am trying to contact with customer care but there is not any response from your hand. So I request you kindly resolve the issue asap.

  56. Rs. 1000/- from wallet by Wallet Txn ID 20633729698 to my bank account 1000 deduct & recharge of vodfone mobile 509 /-from my wallet and not show in bank account so where transfer my money ? please refund my 1000 rs. in wallet my paytm mobile no.7038021242…. as soon as
    there is all customer care no. is wrong no. and no any reply from paytm care.

  57. Rs. 1000/- from wallet by Wallet Txn ID 20722735645 to my bank account 1000 deduct & recharge of vodfone mobile 509 /-from my wallet and not show in bank account so where transfer my money ? please refund my 1000 rs. in wallet my paytm mobile no.7038021242…. as soon as
    there is all customer care no. is wrong no. and no any reply from paytm care.

  58. Sir,
    I want to close my paytm account and want to craete a new paytm please do me needful.and my paytm number is 7396260133.

  59. Very bad experience I placed a order for microwave oven on 16 October and expected delivery date was 20 October but expected date change many time 20,22,24,26 October and product is not delivered till the date my order no is 6296851129 and AWB no is 1224111270441 now expected delivery is not showing it is very disgusting to contact your customers care no 30-30 min call on hold what a customer can do it is not good for paytm and Paytm services is not good for customers so so bad experience


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